Technical Services Specialist

We are thrilled to announce an exciting opportunity for a passionate and experienced Technical Services Specialist to join our award-winning team!

Role: Technical Services Specialist

Location: Romania, primarily home-based, with travel to the IMS MAXIMS office in Suceava when required
Travel: Occasional travel required to support ongoing customer projects (England/Ireland)
Training: Will be provided partly in-person (England, Milton Keynes office) and remotely

Type: Full-time, permanent

 

Education and experience

  • Educated to degree level or equivalent experience

  • Experience of customer installations and project deployments

  • Certification is a plus; MCTS, MCITP, MVP

  • DBA experience desirable

Key responsibilities

  • Provide technical support and services for:

    • The Delivery teams (customer projects, installations)

    • The Service Desk (new software releases/upgrades)

    • Customers (support services, troubleshooting, problem-solving

  • Ensure Project deadlines and releases are met by meeting own deadlines and milestones

  • Take ownership of issues and processes to resolve

  • Provide assistance to testers and support personnel as needed to determine system problems

  • Support fellow team members with problems they may experience day to day

  • Manage Schema changes between product release versions

  • Perform MAXIMS software installations and upgrades

  • Develop Warranted Environment Specifications to support new opportunities

  • Continuously work with the Technical Services Manager to implement formal feedback mechanisms for incidents, causes and resolutions

  • Desirable: commission Server on cloud infrastructure, to support the deployment and development of the IMS MAXMS software solutions

  • Commission backup, clustering, mirroring, replication, and failover on both cloud infrastructure and on-premises

  • Performance Tuning and Optimisation (PTO)

  • Test and validate commissioned solutions

  • Daily management of Server databases environments from development environments to mission-critical production systems

  • Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security

  • Apply database best practices and techniques to ensure deployment and implementation support efforts meet integration and performance expectations

  • Create and employ security and access methods for production environments using the principle of least privilege

  • Writing documentation, including data standards, procedures, and definitions for the data dictionary (metadata)

  • Troubleshoot and resolve internal and customer database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.

  • Refine and automate regular processes, track issues, document and communicate changes

  • Design, implementation and deliver support documentation

  • Assist developers with complex query tuning and production issue resolution

  • Analyse database activity and identify opportunities to optimise MAXIMS solutions

  • Perform scheduled maintenance and support release deployment activities after hours

  • Define, develop, and maintain SQL code and design (stored procedures, functions, tables, views, triggers, indexes, constraints)

  • Manage schema and data migration changes between MAXIMS product release versions

  • Submit database design proposals for the long-term technical and architectural direction of the MAXIMS product.

  • Provide feedback to analysis/training staff about performance considerations/usability issues concerning any aspect of the DB design and implementation

  • Develop database utilities

  • Identify and communicate proactively technical problems and opportunities to the team and the stakeholders

What we offer

We provide a comprehensive benefits package for our staff. In addition to base salary, here’s what else you can look forward to when you join our team:

  • Meal tickets

  • Private medical insurance

  • Gym/Pool membership

  • Additional annual leave and replacement days for weekend bank holidays

How to apply

At IMS MAXIMS we believe an inclusive culture that embraces diverse perspectives will enable us to make more effective decisions in line with our purpose. This is why we are looking for the best, whoever they are. We encourage candidates from all backgrounds to apply. All applicants will be subject to pre-employment checks.

Please email your CV to recruitment@imsmaxims.com.

Join us in our mission to transform healthcare and make a real difference in people's lives!

IMS MAXIMS